"I hear what you say now; show me what you wrote then…"
Best Practices that pay off.
- KNOW YOUR CLIENT – Fully understand each client's needs and goals
- Make financial plan with client in detail; answer all questions
- Make complete and timely disclosures; leave nothing out
- Provide all documents and prospectus
- Monitor the plan and follow up regularly
- Keep contemporaneous records; an absolute must
- Provide excellent client service and communications
MobiDic - Best Practice for Averting Legal Controversy.
Learn how our transcription service can help protect you from litigation by making it possible to take contemporaneous notes associated with the financial advice that you provide to your clients.
Contemporaneous note taking associated with clients' transactions is a financial advisor's first line of defense in today's litigious society. A 2-3 minute voice dictation is converted to text, turned into a custom formatted document that is synchronized into your Outlook. Thorough documentation of every meeting and conversation is vital to demonstrating you have acted as a prudent expert at every point in a relationship from establishing the source of the funds to outlining the client's risk profile to justification of investment recommendations made. Vital as it is, documentation has always been time-consuming, even tedious. Now, all that has changed.
Working Smarter
- Keep clients well informed and properly serviced; it's the unhappy ones that sue!
- Organization is everything!
- Rise above the "pack"
- Be sure your records are complete, accurate, timely, accessible and secure
- Always have a "client first" focus
- Offer superior service and deliver it! — HIGH TOUCH - HIGH FEEL
- Stay in touch on a regular basis as excellent client communications are essential
See What you get...
- Contemporaneous Notes
- Formatted – Time Stamped – Filed
- Easily Electronically Associated with Client Record in CRM
- Reduce your Paper Bomb!
- Streamlined / Confident / Accurate …Talk and MobiDic completes the task
- Information is broken down and correct fields are populated with the correct client information.
- Action items are set for follow up.
- Calendar appointments are automatically added to Outlook
- Expenses are itemized, categorized and associated by client.
- No further action required.
- Deeper Client Relationships
- Critical Client data is immediately gathered and aggregated.
- Thank you emails sent immediately after a meeting.
- Retroactive inhibition has no effect on you.
- More Sales Time
- Verbal call reports take 85% less time than typed.
- Use a wireless headset and turn windshield time into productive time!
- Help guarantee your success in the event of litigation – it’s not a matter of IF, but WHEN. …."I hear what you say now; show me what you wrote then…"
- Lost Client Relationship Details
- Unproductive Sales Time
- Dissatisfied Clients
- In 2006, the Claimant won 42% – … "I hear what you say now; show me what you wrote then…"
 Documentation wins cases!
- Most financial advice is oral, so strive to be clear and complete
- Keep all notes, diaries, logs, journals, phone records, message pads, electronic entries, CRM information, e-mails, reports and reviews
- Document Everything Contemporaneously! (with MobiDic)
- "I hear what you say now; Show me what you wrote then…"
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